• Harnessing the Power of Service Quality to Attract and Retain Students: An OUM Experience 

      Noor, Kamariah M; Khalil, Mohamad A K M; Latif, Latifah A (Commonwealth of Learning (COL) and Open University Malaysia (OUM), 2016-11)
      The increase in the number of open and distance learning (ODL) providers in Malaysia has provided potential students with bigger opportunities to access tertiary education. However, the challenge faced by the providers is ...
    • Keynote Address: Efficiency and Effectiveness 

      Wiley, David (Commonwealth of Learning (COL) and Open University Malaysia (OUM), 2016-11-30)
      Presented by Dr David Wiley, Chief Academic Officer, Lumen Learning, at the Eighth Pan-Commonwealth Forum on Open Learning, 30 November 2016, Kuala Lumpur Convention Centre, Kuala Lumpur, Malaysia.